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Title: Raving Fans A Revolutionary Approach to Customer Service
Authors: Ken Blanchard and Sheldon Bowles
Year Published: 1993 (William Morrow and Company, Inc.)
Year Purchased: 2010
Source: An ex-place of employment
About: I hate this book. I’m tempted to say that I passionately hate this book, but it’s too ridiculous and poorly written to engender that amount of feeling. If you’re wondering why I’ve kept a book this bad instead of tossing it on a rubbish heap whilst kicking up my heels in glee, I use it as a reminder to work my writing fingers to the bone so I do not have to toil in the corporate world again. Ever, ever again. Ever. Because if I do, I’ll probably have this crap thrown at me a third time. I’m not knocking the premise behind Raving Fans; it is sound-very basic, but sound. The execution, though, is worthless. The single worst passage I’ve read in my entire reading life is in this book. (See below) Honestly, if you can run through 132 pages in 15 minutes while knocking back Scotch in a dark, noisy bar without missing anything, what you are reading is too watered-down. Continue reading →

A Small Press Life: Books. Art. Writing. Life. Tea.